Payment procedure for invoices

Procedure for payment of invoices to private persons

On Weekdays

- Morning Payment: 11:00 - 12:00 (optional, if the manager is present)

- Afternoon Payment: 16:00 - 16:45 (mandatory)

On Saturdays

- Afternoon Payment: 13:45 - 14:15 (mandatory)

Last 15 Minutes Rule

Acts processed in the last 15 minutes before closing are paid either on the same day or the next day (morning payment).

Reasons for Payment Delay or Cancellation:

- Incorrect act processing: The client provided their document and a third party's invoice.

- Bank payment delays: Such payments usually reach the recipient the next morning (between 10:00 - 11:00).

- Client changing bank details.

- Restrictions for residents of other countries: Such payments usually reach the recipient the next morning (between 10:00 - 11:00).

- Sanctions: Transfers to Estonian accounts of some CIS and Ukrainian citizens are blocked. The payment is pending in the bank and then automatically canceled.

- Bank errors.

Feedback

If the payment has not been received by 19:00 on the day the goods are delivered, please contact us at +372 5650 6492 no earlier than 11:00 on the next business day. In case of a bank delay, the payment may arrive the following morning, by 11:00.