Payment procedure for private individuals for accepted waste
On working days - payments: 16:30–18:00
On Saturdays - payments: 14:00–15:00
If you would like to receive the money in your account immediately, use our Express Payment service. More information is available at the service point.
Last 15 minutes rule
Payments for acceptance documents issued during the last 15 minutes before closing are made on the next working day between 16:30 and 18:00.
Possible reasons for a delayed or cancelled payment
- Incorrect completion of the acceptance document: for example, the customer presented their own identity document but provided a third party’s bank account.
- Bank transfer delay. Some banks do not process evening payments immediately and complete them the following day between 10:00 and 11:00.
- A regular customer changed their bank or surname but forgot to mention it when the documents were being prepared.
- Although we are located in the European Union, some banks do not immediately process transfers to accounts held with banks in neighbouring countries. Such transfers may be completed the following day between 10:00 and 11:00.
- Sanctions-related restrictions. Transfers to the accounts of some citizens of CIS countries and Ukraine may be suspended by the bank and subsequently cancelled automatically. In such cases, we contact the customer ourselves to clarify the situation.
- Bank service disruptions. If a bank is unavailable for reasons beyond our control, we cannot make the payment within the scheduled time. Such payments usually reach the recipient by 11:00 the following morning.
- A malfunction in our payment software — this occurs a few times a year. Such payments usually reach the recipient by 11:00 the following morning.
Contact us
If the payment has not been received by 19:00 on the day the waste was delivered, please do not worry and wait until 11:00 on the next working day. If the payment has still not been received by then, please call us at +372 5650 6492.